Help & Support
Quick guidance for common issues.
Search or availability looks wrong
Try the search once more after a short interval. Railway-provider data can refresh at different times. For urgent travel decisions, confirm with official railway channels.
PNR details are incomplete
My Train Rescue displays only fields returned or safely derived from the provider. It intentionally avoids inventing missing chart, coach, berth or timing information.
WhatsApp did not open
Make sure WhatsApp or WhatsApp Web is available on your device or browser. If a share handoff is blocked, copy the displayed trip summary and paste it into WhatsApp.
Report a problem
Operator: Praveen Kumar Bhansali, India.
Use the MTR problem-report form. Reports are collected in the MTR team’s private inbox. Leave an email address if you would like a reply.
When reporting a bug, avoid sending payment details, passwords or identity documents. Do not include your PNR in this form. Include the feature, train number and time where relevant.